Privacy Policy of Neptune Enterprises, Inc.
Effective Date: July 1, 2025
Website: https://www.neptunediving-ski.com
Contact Number: (615) 356-5051
Business Address: 5827 Charlotte Pike, Nashville, TN 37209
Email: infoneptunediving-ski.com
Contents:
– What Data We Collect
– How We Use Your Data
– Sharing of Information
– Protecting Your Data
– Your Choices
– California Residents – Your Privacy Rights
– Users in the European Economic Area (EEA)
– Data Retention and Account Closure
– Legal Jurisdiction
– Privacy Policy Changes
– How to Contact Us
What Data Do We Collect?
We collect both personal information you voluntarily provide to us and information automatically gathered through your interaction with our website and services.
Examples of personal data you may provide include:
– Name, email address, physical address, and phone number
– Account credentials
– Payment information (e.g., credit/debit card, PayPal, Apple Pay)
– Purchase, return, or exchange history
– Promotional codes and loyalty information
– Date of birth (for birthday promotions or age-restricted services)
– Equipment fitting and sizing details
– Social media-linked content (if authorized)
– Gift recipient data
– Product reviews or comments you submit publicly
Automatically collected data includes:
– Browser and device type
– IP address, session duration, and pages visited
– Geographic location (when interacting with our site)
– Referring website and on-site behavior
We also use cookies and similar technologies (e.g., pixel tags) to enhance functionality, personalize content, and analyze web traffic. You may disable cookies in your browser, although certain features may be limited as a result.
How Do We Use Your Data?
We use personal data for a variety of operational, service, and marketing purposes.
Service-related uses include:
– Fulfilling purchases, returns, and exchanges
– Product delivery and in-store service support
– Customer service communication
– Account and order management
– Fraud detection and transaction validation
– Legal compliance and business operations
Marketing-related uses include:
– Sending promotional emails, newsletters, and surveys
– Personalizing product recommendations and website experience
– Publishing your submitted reviews or media (with consent)
– Analyzing behavior to improve our services
Sharing of Information
We do not sell, rent, or trade personal information to third parties. However, we do share data with trusted service providers that assist us in operating our business.
This includes providers of:
– Payment processing services
– Website hosting platforms
– Email and digital marketing systems
– Website analytics tools
These partners are contractually obligated to protect your personal information and use it solely for the purpose of providing their designated services.
We may also share information:
– When required by law or in response to legal process
– At your direction (e.g., sharing a gift list)
– In connection with business transitions such as a sale, merger, or asset transfer
Protecting Your Data
We implement appropriate administrative, physical, and technical safeguards, including:
– Secure servers with access restrictions
– SSL encryption for sensitive data transmissions
– Secure storage for financial information
We do not knowingly collect personal information from children under 13. If you believe such data has been submitted to us, please contact (615) 356-5051 for immediate removal.
Your Choices
Direct Mail:
To stop receiving physical mail promotions, call (615) 356-5051 or email infoneptunediving-ski.com.
Email:
You can unsubscribe from promotional emails using the link at the bottom of any message or by adjusting your preferences within your account. Transactional communications may still be sent for order or service-related matters.
Account Access or Deletion:
You may log into your account at any time to update or remove personal data. If assistance is needed, please contact us.
California Residents – Your Privacy Rights
Under the California Consumer Privacy Act (CCPA), California residents may have rights including:
– Requesting access to the personal information we collect
– Requesting deletion of that information (subject to legal or operational retention requirements)
– Requesting information about data sharing practices
To exercise these rights, contact us at infoneptunediving-ski.com.
We do not sell personal information and therefore do not offer a “Do Not Sell My Info” option at this time.
Users in the European Economic Area (EEA)
If you are a resident of the EEA, you have the right to:
– Request access to your personal data
– Correct or delete inaccurate or outdated information
– Object to certain uses or request data portability
To submit a request, please email infoneptunediving-ski.com. If necessary, we will refer your inquiry to a designated data protection officer.
Data Retention and Account Closure
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet legal and accounting obligations.
Typical retention periods:
– Transactional data: up to 7 years (for audit and legal compliance)
– Account data: until you close your account or request deletion
– Marketing preferences: until you opt out or withdraw consent
Anonymized or de-identified data may be retained indefinitely for analytical or historical purposes.
Legal Jurisdiction
This Privacy Policy is governed by the laws of the State of Tennessee. Any disputes arising under or related to this Policy shall be resolved exclusively in the state or federal courts located in Davidson County, Tennessee.
Privacy Policy Changes
We may update this Privacy Policy periodically. The “Effective Date” at the top will reflect the latest revision. Your continued use of our website or services indicates your acceptance of any revised terms.
How to Contact Us
Mail:
Neptune Diving and Ski
5827 Charlotte Pike
Nashville, TN 37209
Phone:
(615) 356-5051